I found it very hard to believe that there was not a room I could move to in a timely fashion. Mohegan Sun has two hotels on the property and they have hundreds of rooms. She said I could switch rooms but it would be a while until one was ready. I called the front desk and the woman who answered did not seem overly concerned despite my description of the problem. I looked on the sheets and saw the tell-tale signs of bed bugs, which are tiny red and brown smear marks. However on this occasion I discovered that there were bed bugs in my room! I woke up after the first night in my hotel room and noticed bites all over my arms. The rooms are spacious and usually very clean. This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.I have been to this casino and hotel many times. Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.Must be able to work and remain focused in a fast-paced and ever-changing environment.Exposure to hot kitchen elements or cleaning materials.Role may include job duties or tasks requiring repetitive motion.Must be able to bend and lift to 50 lbs.Must be able to stand, lift and bend for extended periods of time.Tao Group Hospitality in-venue dining room server training, Alcohol Awareness Certificate, Food Handling Certificate.Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.Knowledge of Mohegan Sun corporate and department policies and procedures.Portrays a positive and professional attitude.Ĭompetencies : Incumbent will master the following competencies while in this position:.Learns by listening, observing other team members and sharing knowledge while leading by example.Attends and participates in any training sessions or departmental meetings.Attends and participates in daily pre-service meetings (where applicable).Responsible for reporting all breakage, damage of equipment or furniture immediately to management.Performs closing side-work as prescribed.Performs opening side-work as prescribed.Stocks side-stations with prescribed supplies.Wipes down chairs, tables and banquettes.Ensures all tables, chairs and banquettes are clean and free of debris.Properly sets-up floor and other opening/closing procedures as directed by management.Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.Accurately completes all end-of-shift financial procedures.Works as part of a team and provides help and support to all fellow team members.Complies with Department of Health and company sanitation standards.Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.Possesses in-depth knowledge of all food and beverage menus and the company.Follows supervisor’s instructions, communicate with and support co-workers while being a team player.Ensures the delivery of all food and beverage to the guests.Accurately enters all orders into the POS system and follows proper cash/payment card procedures.Solicit any allergy or dietary restrictions from each guest.Informs guests of all food and beverage specials, with prices.Presents menus, answers question and make suggestions for all food and beverage items.Provides professional and exceptional service.Maintains general cleanliness of assigned stations and the entire venue. Anticipates and accommodate the needs of the guests.Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.Primary Duties and Responsibilities : includes but not limited to: Interacting with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality. This position is responsible for actively takes orders, conducting full and complete food/beverage service, and monitoring guests’ dining experience.
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